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Knowledge base
Frequently Asked Questions (FAQ)
What's New
55
Version 11.0.0
Version 10.9.0
Version 10.8.0
Version 10.7.0
Version 10.6.0
See all 55 articles
Puzzle Fortunes
14
Why the Puzzle Fortunes tile is not availble in my app?
What are Puzzle Points used for?
How do I accumulate Puzzle Points?
How many Puzzle pieces are required to solve a Puzzle board?
Can I collect milestone rewards one by one, or do I need to claim them all at once?
See all 14 articles
Halloween Event
8
Where can I find the "Halloween" feature?
How can I collect candies?
How can I find my candy balance?
How can I find the time remaining for the Event?
How many candies can I redeem at once?
See all 8 articles
Journey
12
How to access the Journey feature?
How does the Journey feature work?
What is the duration of the Journey?
How to claim rewards?
Can I claim all the rewards together?
See all 12 articles
Email Login
8
What are the benefits of Logging in with my Email?
How can I login with my email?
What is the benefit of joining the Wynn Slots mailing list?
Is there any reward for adding an email address?
I’m already logged in to Facebook. What will happen if I change email?
See all 8 articles
Tournaments and Events
9
Where to find an ongoing Event?
What is a Tournament?
What is a Mini-Tournament?
From which games I can participate in the Mini-Tournament?
How is the Tournament tier determined?
See all 9 articles
Game Pass
13
What is the Game Pass feature?
Why are my Free rewards showing as inactive?
How to activate the rewards/How to level up in Game Pass?
Benefits of Premium Game Pass
If I purchase the Premium Pass, will I still be able to collect the Free rewards too?
See all 13 articles
Collections
11
Why am I unable to find the "Collections" feature?
Where can I find the "Collections" feature?
Do I have to spin in certain games to benefit from the "Collections" feature?
How does the Card Collection system work?
How can I collect the cards?
See all 11 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
7
My Profile
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
See all 7 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
14
Offer Coaster
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to break the Piggy Bank?
See all 14 articles
Room Booking
19
Do you offer real money gambling?
What are the rewards I will get?
What are the requirements to make a room reservation?
What is the minimum VIP level requirement for making a reservation through the Wynn Slots app?
How many nights can I book in a single reservation?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
What is the maximum amount of Gem I can earn?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
167
Clover Blitz - Free Spins
Clover Blitz - Multiplier Wild
Clover Blitz - Blitz Mode
Dragon Dance - Re-spin Feature
Dragon Dance - Jackpot
See all 167 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Club
15
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 15 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services