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Frequently Asked Questions (FAQ)
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
How can I add my name to my game profile?
Do I need to connect my Facebook with the game?
See all 6 articles
Purchase and Payment
I made an accidental/unauthorized purchase, and I need a refund.
How can I prevent accidental purchases from my account?
I made a purchase but did not receive the coins.
Why can't I make purchases?
How to change the payment method?
Will I get any real money as a reward?
What are the rewards I will get?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
Can I make multiple reservations?
See all 12 articles
Buffet indefinitely closed now.
Coins and Gems Payout
Why am I not receiving any Bingo scratchers?
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why can't I earn more than 25,000 Gems?
See all 8 articles
App Not Loading
I cannot load the app; it says, "The game is out of sync with the server."
My app loading bar gets stuck halfway.
I can load the game in one device, but it is not loading in the other device.
How can I earn VIP Points?
How can I get to the next VIP Level?
How can I check my VIP Level and Benefits?
Why did my VIP Points reset to zero (0)?
Tournaments and Events
What is a Mini-Tournament?
What is a Tournament?
I have completed the last Event, but there was nothing when I went to collect the scratcher!
How is the Tournament tier determined?
What is a Battle mode?
Where can I find Battle winnings?
What are Battle Shields?
What happens in the case of a tie-breaker?
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 11 articles
What is the Season feature?
For how long a season runs?
How my Seasonal Bank balance is accumulated?
How can I see my Seasonal Bank balance?
Does the Seasonal Bank amount carry forward?
Wynn Invitational Virtual Tournament (WIVT)
How can I get the invitation? Why didn't I get the invitation?
Can I buy more coins for the Tournament?
What is the difference between Tournament coins and Regular coins displayed at the top left?
What are the rewards?
How do I redeem the rewards?
See all 12 articles
What Android/iOS version is the minimum requirement?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
How can I contact you for assistance?
Can I call you for assistance?
See all 7 articles
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