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Knowledge base
Frequently Asked Questions (FAQ)
What's New
3
Version 5.8.0
Version 5.7.0
Version 5.6.0
Blackjack
6
How to win Blackjack?
How many points does each card worth?
What is a Split?
How double works?
What does Stand mean?
See all 6 articles
Account Questions
6
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
How can I add my name to my game profile?
Do I need to connect my Facebook with the game?
See all 6 articles
Purchase and Payment
5
I made an accidental/unauthorized purchase, and I need a refund.
How can I prevent accidental purchases from my account?
I made a purchase but did not receive the coins.
Why can't I make purchases?
How to change the payment method?
Room Booking
12
Will I get any real money as a reward?
What are the rewards I will get?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
Can I make multiple reservations?
See all 12 articles
Buffet
1
Buffet indefinitely closed now.
Coins and Gems Payout
8
Why am I not receiving any Bingo scratchers?
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why can't I earn more than 25,000 Gems?
See all 8 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My app loading bar gets stuck halfway.
I can load the game in one device, but it is not loading in the other device.
VIP Points/Levels
4
How can I earn VIP Points?
How can I get to the next VIP Level?
How can I check my VIP Level and Benefits?
Why did my VIP Points reset to zero (0)?
Tournaments and Events
7
How can I collect the Chests and Keys?
How can I access my Chests and Keys?
Can I purchase Chests and Keys?
What is a Mini-Tournament?
What is a Tournament?
See all 7 articles
Battle
4
What is a Battle mode?
Where can I find Battle winnings?
What are Battle Shields?
What happens in the case of a tie-breaker?
Club
11
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 11 articles
Seasons
5
What is the Season feature?
For how long a season runs?
How my Seasonal Bank balance is accumulated?
How can I see my Seasonal Bank balance?
Does the Seasonal Bank amount carry forward?
Wynn Invitational Virtual Tournament (WIVT)
12
How can I get the invitation? Why didn't I get the invitation?
Can I buy more coins for the Tournament?
What is the difference between Tournament coins and Regular coins displayed at the top left?
What are the rewards?
How do I redeem the rewards?
See all 12 articles
Other Queries
7
What Android/iOS version is the minimum requirement?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
How can I contact you for assistance?
Can I call you for assistance?
See all 7 articles
Policies
1
Terms of Services
Frequently Asked Questions (FAQ)
What's New
3
Version 5.8.0
Version 5.7.0
Version 5.6.0
Blackjack
6
How to win Blackjack?
How many points does each card worth?
What is a Split?
How double works?
What does Stand mean?
See all 6 articles
Account Questions
6
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
How can I add my name to my game profile?
Do I need to connect my Facebook with the game?
See all 6 articles
Purchase and Payment
5
I made an accidental/unauthorized purchase, and I need a refund.
How can I prevent accidental purchases from my account?
I made a purchase but did not receive the coins.
Why can't I make purchases?
How to change the payment method?
Room Booking
12
Will I get any real money as a reward?
What are the rewards I will get?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
Can I make multiple reservations?
See all 12 articles
Buffet
1
Buffet indefinitely closed now.
Coins and Gems Payout
8
Why am I not receiving any Bingo scratchers?
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why can't I earn more than 25,000 Gems?
See all 8 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My app loading bar gets stuck halfway.
I can load the game in one device, but it is not loading in the other device.
VIP Points/Levels
4
How can I earn VIP Points?
How can I get to the next VIP Level?
How can I check my VIP Level and Benefits?
Why did my VIP Points reset to zero (0)?
Tournaments and Events
7
How can I collect the Chests and Keys?
How can I access my Chests and Keys?
Can I purchase Chests and Keys?
What is a Mini-Tournament?
What is a Tournament?
See all 7 articles
Battle
4
What is a Battle mode?
Where can I find Battle winnings?
What are Battle Shields?
What happens in the case of a tie-breaker?
Club
11
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 11 articles
Seasons
5
What is the Season feature?
For how long a season runs?
How my Seasonal Bank balance is accumulated?
How can I see my Seasonal Bank balance?
Does the Seasonal Bank amount carry forward?
Wynn Invitational Virtual Tournament (WIVT)
12
How can I get the invitation? Why didn't I get the invitation?
Can I buy more coins for the Tournament?
What is the difference between Tournament coins and Regular coins displayed at the top left?
What are the rewards?
How do I redeem the rewards?
See all 12 articles
Other Queries
7
What Android/iOS version is the minimum requirement?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
How can I contact you for assistance?
Can I call you for assistance?
See all 7 articles
Policies
1
Terms of Services
