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Knowledge base
Frequently Asked Questions (FAQ)
What's New
47
Version 10.2.0
Version 10.1.0
Version 10.0.0
Version 9.9.0
Version 9.8.0
See all 47 articles
Puzzle Fortunes
9
What are Puzzle points used for?
How do I accumulate Puzzle points?
How many Puzzle pieces are required to solve a Puzzle board?
What is the reward after achieving the final Milestone?
Is it possible to collect Milestone rewards one by one, or do I have to claim them all at once?
See all 9 articles
Email Login
8
What are the benefits of Logging in with my Email?
How can I login with my email?
What is the benefit of joining the Wynn Slots mailing list?
Is there any reward for adding an email address?
I’m already logged in to Facebook. What will happen if I change email?
See all 8 articles
Tournaments and Events
13
Team Tournament
How are the teams formed for the Team Tournament?
How are the Team Tournament winnings distributed?
Which games have the team tournament?
What is a Tournament?
See all 13 articles
Game Pass
13
What is the Game Pass feature?
Why are my Free rewards showing as inactive?
How to activate the rewards/How to level up in Game Pass?
Benefits of Premium Game Pass
If I purchase the Premium Pass, will I still be able to collect the Free rewards too?
See all 13 articles
Mini Collections
9
Why don't I have the Mini Collections in my app?
How do the Mini Collections work?
Why is my Collection showing two active locations?
When will the rest of the locations get unlocked?
I've completed the first two locations; how can I start completing the other locations?
See all 9 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
8
My Profile
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
See all 8 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
14
Offer Coaster
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to break the Piggy Bank?
See all 14 articles
Room Booking
19
Will I get any real money as a reward?
What are the rewards I will get?
What are the requirements to make a room reservation?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why am I unable to collect more than 25,000 gems?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
121
Moon Festival - Re-spin
Moon Festival - Free spins
Moon Festival - Jackpots
Vegas Riches Grand - Free Spins
Vegas Riches Grand - Enhanced Spin
See all 121 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Club
14
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 14 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
Frequently Asked Questions (FAQ)
What's New
47
Version 10.2.0
Version 10.1.0
Version 10.0.0
Version 9.9.0
Version 9.8.0
See all 47 articles
Puzzle Fortunes
9
What are Puzzle points used for?
How do I accumulate Puzzle points?
How many Puzzle pieces are required to solve a Puzzle board?
What is the reward after achieving the final Milestone?
Is it possible to collect Milestone rewards one by one, or do I have to claim them all at once?
See all 9 articles
Email Login
8
What are the benefits of Logging in with my Email?
How can I login with my email?
What is the benefit of joining the Wynn Slots mailing list?
Is there any reward for adding an email address?
I’m already logged in to Facebook. What will happen if I change email?
See all 8 articles
Tournaments and Events
13
Team Tournament
How are the teams formed for the Team Tournament?
How are the Team Tournament winnings distributed?
Which games have the team tournament?
What is a Tournament?
See all 13 articles
Game Pass
13
What is the Game Pass feature?
Why are my Free rewards showing as inactive?
How to activate the rewards/How to level up in Game Pass?
Benefits of Premium Game Pass
If I purchase the Premium Pass, will I still be able to collect the Free rewards too?
See all 13 articles
Mini Collections
9
Why don't I have the Mini Collections in my app?
How do the Mini Collections work?
Why is my Collection showing two active locations?
When will the rest of the locations get unlocked?
I've completed the first two locations; how can I start completing the other locations?
See all 9 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
8
My Profile
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
See all 8 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
14
Offer Coaster
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to break the Piggy Bank?
See all 14 articles
Room Booking
19
Will I get any real money as a reward?
What are the rewards I will get?
What are the requirements to make a room reservation?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why am I unable to collect more than 25,000 gems?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
121
Moon Festival - Re-spin
Moon Festival - Free spins
Moon Festival - Jackpots
Vegas Riches Grand - Free Spins
Vegas Riches Grand - Enhanced Spin
See all 121 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Club
14
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 14 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
