What's New 1

• Version 5.4.0

Account Questions 6

• How do I find my Player ID?
• I am not getting any sound in the game.
• How can I change the profile picture?
• How can I add my name to my game profile?
• Do I need to connect my Facebook with the game?

See all 6 articles

Purchase and Payment 5

• I made an accidental/unauthorized purchase, and I need a refund.
• How can I prevent accidental purchases from my account?
• I made a purchase but did not receive the coins.
• Why can't I make purchases?
• How to change the payment method?

Room Booking 12

• Will I get any real money as a reward?
• What are the rewards I will get?
• How many nights can I book in a single reservation?
• Why can't I book more than two nights, even at VIP Level 4/5?
• Can I make multiple reservations?

See all 12 articles

Buffet 1

• Buffet indefinitely closed now.

Coins and Gems Payout 7

• Where can I find my coin balance?
• Where can I find my Gem balance?
• How can I find the Pay Lines of a particular game?
• Why can't I earn more than 25,000 Gems?
• Do the Gems expire?

See all 7 articles

App Not Loading 3

• I cannot load the app; it says, "The game is out of sync with the server."
• My app loading bar gets stuck halfway.
• I can load the game in one device, but it is not loading in the other device.

VIP Points/Levels 4

• How can I earn VIP Points?
• How can I get to the next VIP Level?
• How can I check my VIP Level and Benefits?
• Why did my VIP Points reset to zero (0)?

Tournaments and Events 4

• What is a Mini-Tournament?
• What is a Tournament?
• I have completed the last Event, but there was nothing when I went to collect the scratcher!
• How is the Tournament tier determined?

Battle 4

• What is a Battle mode?
• Where can I find Battle winnings?
• What are Battle Shields?
• What happens in the case of a tie-breaker?

Club 10

• What are the requirements to create a Club?
• What is the cost of creating a Club?
• Who can join a club?
• How many members can a Club have?
• How can Club levels be increased?

See all 10 articles

Seasons 5

• What is the Season feature?
• For how long a season runs?
• How my Seasonal Bank balance is accumulated?
• How can I see my Seasonal Bank balance?
• Does the Seasonal Bank amount carry forward?

Wynn Invitational Virtual Tournament (WIVT) 12

• How can I get the invitation? Why didn't I get the invitation?
• Can I buy more coins for the Tournament?
• What is the difference between Tournament coins and Regular coins displayed at the top left?
• What are the rewards?
• How do I redeem the rewards?

See all 12 articles

Other Queries 7

• What Android/iOS version is the minimum requirement?
• How can I invite my friends to play Wynn Slots?
• Can I play on the computer/Facebook?
• How can I contact you for assistance?
• Can I call you for assistance?

See all 7 articles

Policies 1

• Terms of Services

What's New 1

• Version 5.4.0

Account Questions 6

• How do I find my Player ID?
• I am not getting any sound in the game.
• How can I change the profile picture?
• How can I add my name to my game profile?
• Do I need to connect my Facebook with the game?

See all 6 articles

Purchase and Payment 5

• I made an accidental/unauthorized purchase, and I need a refund.
• How can I prevent accidental purchases from my account?
• I made a purchase but did not receive the coins.
• Why can't I make purchases?
• How to change the payment method?

Room Booking 12

• Will I get any real money as a reward?
• What are the rewards I will get?
• How many nights can I book in a single reservation?
• Why can't I book more than two nights, even at VIP Level 4/5?
• Can I make multiple reservations?

See all 12 articles

Buffet 1

• Buffet indefinitely closed now.

Coins and Gems Payout 7

• Where can I find my coin balance?
• Where can I find my Gem balance?
• How can I find the Pay Lines of a particular game?
• Why can't I earn more than 25,000 Gems?
• Do the Gems expire?

See all 7 articles

App Not Loading 3

• I cannot load the app; it says, "The game is out of sync with the server."
• My app loading bar gets stuck halfway.
• I can load the game in one device, but it is not loading in the other device.

VIP Points/Levels 4

• How can I earn VIP Points?
• How can I get to the next VIP Level?
• How can I check my VIP Level and Benefits?
• Why did my VIP Points reset to zero (0)?

Tournaments and Events 4

• What is a Mini-Tournament?
• What is a Tournament?
• I have completed the last Event, but there was nothing when I went to collect the scratcher!
• How is the Tournament tier determined?

Battle 4

• What is a Battle mode?
• Where can I find Battle winnings?
• What are Battle Shields?
• What happens in the case of a tie-breaker?

Club 10

• What are the requirements to create a Club?
• What is the cost of creating a Club?
• Who can join a club?
• How many members can a Club have?
• How can Club levels be increased?

See all 10 articles

Seasons 5

• What is the Season feature?
• For how long a season runs?
• How my Seasonal Bank balance is accumulated?
• How can I see my Seasonal Bank balance?
• Does the Seasonal Bank amount carry forward?

Wynn Invitational Virtual Tournament (WIVT) 12

• How can I get the invitation? Why didn't I get the invitation?
• Can I buy more coins for the Tournament?
• What is the difference between Tournament coins and Regular coins displayed at the top left?
• What are the rewards?
• How do I redeem the rewards?

See all 12 articles

Other Queries 7

• What Android/iOS version is the minimum requirement?
• How can I invite my friends to play Wynn Slots?
• Can I play on the computer/Facebook?
• How can I contact you for assistance?
• Can I call you for assistance?

See all 7 articles

Policies 1

• Terms of Services