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Knowledge base
Frequently Asked Questions (FAQ)
What's New
34
Version 8.9.0
Version 8.8.0
Version 8.7.0
Version 8.6.0
Version 8.5.0
See all 34 articles
Game Pass
13
What is the Game Pass feature?
Why are my Free rewards showing as inactive?
How to activate the rewards/How to level up in Game Pass?
Benefits of Premium Game Pass
If I purchase the Premium Pass, will I still be able to collect the Free rewards too?
See all 13 articles
Email Subscription
6
Why should I add my email?
I’ve already logged in using Facebook, do I need to add my email also?
Can I save my progress by adding my email?
How can I add my email?
How can I claim the email subscription bonus?
See all 6 articles
Mini Collections
9
Why don't I have the Mini Collections in my app?
How do the Mini Collections work?
Why is my Collection showing two active locations?
When will the rest of the locations get unlocked?
I've completed the first two locations; how can I start completing the other locations?
See all 9 articles
Collections
11
Why am I unable to find the "Collections" feature?
Where can I find the "Collections" feature?
Do I have to spin in certain games to benefit from the "Collections" feature?
How does the Card Collection system work?
How can I collect the cards?
See all 11 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
7
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
Is it necessary for me to link my Facebook account to the game?
See all 7 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
13
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to break the Piggy Bank?
How to purchase a 5-day multiplier
See all 13 articles
Room Booking
19
Will I get any real money as a reward?
What are the rewards I will get?
What are the requirements to make a room reservation?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why am I unable to collect more than 25,000 gems?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Tournaments and Events
9
What is a Tournament?
What is a Mini-Tournament?
From which games I can participate in the Mini-Tournament?
How is the Tournament tier determined?
Where to find an ongoing Event?
See all 9 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
75
Quick Win Hyper Wheel - Cash Feature
Quick Win Hyper Wheel - Re-Spin Feature
Quick Win Hyper Wheel - Wild X
Quick Win Hyper Wheel - Hyper Wheel Feature
Double Rainbow MAX - Free Spins Feature
See all 75 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Battle
4
What is a Battle mode?
Where can I find Battle winnings?
What are Battle Shields?
What happens in the case of a tie-breaker?
Club
14
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 14 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
Frequently Asked Questions (FAQ)
What's New
34
Version 8.9.0
Version 8.8.0
Version 8.7.0
Version 8.6.0
Version 8.5.0
See all 34 articles
Game Pass
13
What is the Game Pass feature?
Why are my Free rewards showing as inactive?
How to activate the rewards/How to level up in Game Pass?
Benefits of Premium Game Pass
If I purchase the Premium Pass, will I still be able to collect the Free rewards too?
See all 13 articles
Email Subscription
6
Why should I add my email?
I’ve already logged in using Facebook, do I need to add my email also?
Can I save my progress by adding my email?
How can I add my email?
How can I claim the email subscription bonus?
See all 6 articles
Mini Collections
9
Why don't I have the Mini Collections in my app?
How do the Mini Collections work?
Why is my Collection showing two active locations?
When will the rest of the locations get unlocked?
I've completed the first two locations; how can I start completing the other locations?
See all 9 articles
Collections
11
Why am I unable to find the "Collections" feature?
Where can I find the "Collections" feature?
Do I have to spin in certain games to benefit from the "Collections" feature?
How does the Card Collection system work?
How can I collect the cards?
See all 11 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
7
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
Is it necessary for me to link my Facebook account to the game?
See all 7 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
13
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to break the Piggy Bank?
How to purchase a 5-day multiplier
See all 13 articles
Room Booking
19
Will I get any real money as a reward?
What are the rewards I will get?
What are the requirements to make a room reservation?
How many nights can I book in a single reservation?
Why can't I book more than two nights, even at VIP Level 4/5?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
Why am I unable to collect more than 25,000 gems?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Tournaments and Events
9
What is a Tournament?
What is a Mini-Tournament?
From which games I can participate in the Mini-Tournament?
How is the Tournament tier determined?
Where to find an ongoing Event?
See all 9 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
75
Quick Win Hyper Wheel - Cash Feature
Quick Win Hyper Wheel - Re-Spin Feature
Quick Win Hyper Wheel - Wild X
Quick Win Hyper Wheel - Hyper Wheel Feature
Double Rainbow MAX - Free Spins Feature
See all 75 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Battle
4
What is a Battle mode?
Where can I find Battle winnings?
What are Battle Shields?
What happens in the case of a tie-breaker?
Club
14
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 14 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
