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Knowledge base
Frequently Asked Questions (FAQ)
What's New
64
Version 11.7.0
Version 11.6.0
Version 11.5.0
Version 11.4.8
Version 11.4.5
See all 64 articles
Web Store Purchase
12
How can I access the Web Store?
What if I enter the wrong email when signing up?
Do I need a verification code every time I log in to the store?
What to do if one didn’t receive a verification code to log in
Where can I find items to purchase?
See all 12 articles
Puzzle Fortunes
14
Why the Puzzle Fortunes tile is not availble in my app?
What are Puzzle Points used for?
How do I accumulate Puzzle Points?
How many Puzzle pieces are required to solve a Puzzle board?
Can I collect milestone rewards one by one, or do I need to claim them all at once?
See all 14 articles
Wynn Slots Open Tournament 2025
11
I'm unable to see the tournament in my app
Where can I find the tournament in my app
What is the process to register and obtain the access code for the tournament?
Why isn’t my access code working?
What is the tournament timing?
See all 11 articles
Game Pass
18
What is the Game Pass feature?
Where can I find the Game Pass, and how do I access it?
What is the difference between the Seasonal and Monthly Game Passes?
How long do the Seasonal and Monthly Game Passes last?
Will my in-game contributions apply to both Game Passes at the same time?
See all 18 articles
Events
7
What is the Events tile?
Where is the Event Sequence tile?
Where is the Daily Reward tile?
Where is the Battle feature?
How can I know if the Daily Rewards are ready to collect?
See all 7 articles
Bunny's Bounty
6
How can I access the Bunny's Bounty feature?
How can I collect the Gift Boxes?
How can I collect the Keys?
How can I open the Gift Boxes?
How does the Bunny's Bounty feature work?
See all 6 articles
Email Login
8
What are the benefits of Logging in with my Email?
How can I login with my email?
What is the benefit of joining the Wynn Slots mailing list?
Is there any reward for adding an email address?
I’m already logged in to Facebook. What will happen if I change email?
See all 8 articles
Tournaments and Events
9
Where to find an ongoing Event?
What is a Tournament?
What is a Mini-Tournament?
From which games I can participate in the Mini-Tournament?
How is the Tournament tier determined?
See all 9 articles
Collections
11
Why am I unable to find the "Collections" feature?
Where can I find the "Collections" feature?
Do I have to spin in certain games to benefit from the "Collections" feature?
How does the Card Collection system work?
How can I collect the cards?
See all 11 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
7
My Profile
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
See all 7 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
15
Offer Coaster
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to purchase a product from the Store?
See all 15 articles
Room Booking
19
Do you offer real money gambling?
What are the rewards I will get?
What are the requirements to make a room reservation?
What is the minimum VIP level requirement for making a reservation through the Wynn Slots app?
How many nights can I book in a single reservation?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
What is the maximum amount of Gem I can earn?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
199
Lucky Lantern - Jackpot
Lucky Lantern - Wild Feature
Lucky Lantern - Free Spins
Moo Snatchers - K-Cash Feature
Moo Snatchers - Super Free Spins
See all 199 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Club
15
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 15 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
Frequently Asked Questions (FAQ)
What's New
64
Version 11.7.0
Version 11.6.0
Version 11.5.0
Version 11.4.8
Version 11.4.5
See all 64 articles
Web Store Purchase
12
How can I access the Web Store?
What if I enter the wrong email when signing up?
Do I need a verification code every time I log in to the store?
What to do if one didn’t receive a verification code to log in
Where can I find items to purchase?
See all 12 articles
Puzzle Fortunes
14
Why the Puzzle Fortunes tile is not availble in my app?
What are Puzzle Points used for?
How do I accumulate Puzzle Points?
How many Puzzle pieces are required to solve a Puzzle board?
Can I collect milestone rewards one by one, or do I need to claim them all at once?
See all 14 articles
Wynn Slots Open Tournament 2025
11
I'm unable to see the tournament in my app
Where can I find the tournament in my app
What is the process to register and obtain the access code for the tournament?
Why isn’t my access code working?
What is the tournament timing?
See all 11 articles
Game Pass
18
What is the Game Pass feature?
Where can I find the Game Pass, and how do I access it?
What is the difference between the Seasonal and Monthly Game Passes?
How long do the Seasonal and Monthly Game Passes last?
Will my in-game contributions apply to both Game Passes at the same time?
See all 18 articles
Events
7
What is the Events tile?
Where is the Event Sequence tile?
Where is the Daily Reward tile?
Where is the Battle feature?
How can I know if the Daily Rewards are ready to collect?
See all 7 articles
Bunny's Bounty
6
How can I access the Bunny's Bounty feature?
How can I collect the Gift Boxes?
How can I collect the Keys?
How can I open the Gift Boxes?
How does the Bunny's Bounty feature work?
See all 6 articles
Email Login
8
What are the benefits of Logging in with my Email?
How can I login with my email?
What is the benefit of joining the Wynn Slots mailing list?
Is there any reward for adding an email address?
I’m already logged in to Facebook. What will happen if I change email?
See all 8 articles
Tournaments and Events
9
Where to find an ongoing Event?
What is a Tournament?
What is a Mini-Tournament?
From which games I can participate in the Mini-Tournament?
How is the Tournament tier determined?
See all 9 articles
Collections
11
Why am I unable to find the "Collections" feature?
Where can I find the "Collections" feature?
Do I have to spin in certain games to benefit from the "Collections" feature?
How does the Card Collection system work?
How can I collect the cards?
See all 11 articles
Blackjack
6
How to Play Blackjack?
How many points does each card worth?
What is a Split?
How Double works?
What does Stand mean?
See all 6 articles
Account Questions
7
My Profile
How do I find my Player ID?
I am not getting any sound in the game.
How can I change the profile picture?
Can I add my name to the game profile?
See all 7 articles
Facebook Data Deletion Process
3
Instruction For Web Browser
Instructions for iOS users
Instruction for Android users
Purchase and Payment
15
Offer Coaster
New Piggy Bank Capacity
Break Five Piggy Banks and Get the Sixth One Free
How to purchase a product from the Store?
How to purchase a product from the Store?
See all 15 articles
Room Booking
19
Do you offer real money gambling?
What are the rewards I will get?
What are the requirements to make a room reservation?
What is the minimum VIP level requirement for making a reservation through the Wynn Slots app?
How many nights can I book in a single reservation?
See all 19 articles
Coins and Gems Payout
7
Where can I find my coin balance?
Where can I find my Gem balance?
How can I find the Pay Lines of a particular game?
What is the maximum amount of Gem I can earn?
Do the Gems expire?
See all 7 articles
App Not Loading
3
I cannot load the app; it says, "The game is out of sync with the server."
My game is stuck at the loading screen.
The game will not load on one of my devices, but it will on the other.
VIP Points/Levels
11
What is the VIP Program?
How can I check my VIP Level status, Benefits, and Details of the VIP program?
How many points are required to reach each VIP level?
How can I earn VIP Points?
What are the Loyalty Rewards program benefits for each VIP Level?
See all 11 articles
Event Sequences!
2
Can I start completing any of the Events?
Where can I find the scratchers after completing the Event tasks?
Game Specific Features
199
Lucky Lantern - Jackpot
Lucky Lantern - Wild Feature
Lucky Lantern - Free Spins
Moo Snatchers - K-Cash Feature
Moo Snatchers - Super Free Spins
See all 199 articles
Game Features
13
How do I get Bingo Balls?
Where do I find my Bingo scratchers?
How to win a Bingo scratcher?
What is the Bingo Tier?
Why did the Bingo round expire and when will the next round start?
See all 13 articles
Club
15
What are the Club naming rules?
What are the requirements to create a Club?
What is the cost of creating a Club?
Who can join a club?
How many members can a Club have?
See all 15 articles
Other Queries
8
Do you have any official Facebook page?
What is the minimum Android/iOS version to play the game?
How can I invite my friends to play Wynn Slots?
Can I play on the computer/Facebook?
Can I play on multiple devices?
See all 8 articles
Policies
1
Terms of Services
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